Delivery Information

Delivery Information

 

RETURNS

 

No refund for merchandise that is returned after 30 days of customer's receipt of delivery. Effective June 1, 2011, the issuance of a return merchandise authorization NOR a signed return in our designated facility is NOT a guarantee of a refund as each return is individually inspected to meet our return requirements.

If you are dissatisfied for any reason regarding your purchase, we will gladly accept any "medical equipment" and "unused accessory returns" within 30 calendar days of delivery receipt. Please read limitations below.

A full refund less any shipping charges will be issued upon satisfactory return as noted:

Return Procedure - Return Authorization Number - All returns require a return authorization number issued by a representative of Bemes, Inc via e-mail request only to sales@bemeseast.com. In the e-mail, please state the item to be returned, the reason for your return, and your invoice number. A representative will reply via e-mail with a return authorization form to be completed, signed, and returned within 5 business days. Upon receipt of the return authorization form

A copy of your invoice must be enclosed with the return and the return authorization number must be visible on the outer box's label ONLY addressed to:

Bemes, Inc
111 Leuning Street
Unit A

South Hackensack, NJ 07606

Do not make any markings on the returned item's packaging as a fee will be assessed to acquire new packaging on new items. The return must be received at Bemes, Inc within 35 calendar days of your receipt of your shipment. Please make sure your returned equipment is free of water as damaged equipment due to freezing, spillage or high himidity will be assessed repair charges against your credit. It is the customer's responsibility to make sure there are no loose parts as damage from those loose parts will be charged against the credit. Please ask for assistance if needed.

Return Procedure - Shipping Recommendations - It is highly recommended that your return be shipped via UPS or other trackable carrier and fully insured for the purchase price as Bemes, Inc will not be responsible and will not accept liability for return shipments lost in transit, damages in transit, or improper packaging. Credit will not be issued for returns lost in transit and returns or part of returns, including free merchandise, damaged in transit. "Free" items returned damaged would be deducted from the credit at the current selling price of the item (even if the charge is not listed on the invoice). Please keep a copy of the carrier receipt and/or tracking number for your protection and follow-up with the carrier you selected.

Return Procedure - Requirements - Make sure you keep all original packaging for the return. The returned item(s) and packaging must be "clean" and "free of water and damage" before shipping. There will be a 15% restocking charge if all packaging and parts are not returned in "good and original" condition (including, but not limited to instruction booklets, original boxing, accessories, videos, included accessories, and parts). Your return must also be packaged with an outer carton similar to the one when shipped to you. Lack of an outer shipping carton will automatically result in a 20% restocking fee deducted from the credit on new items. If you need assistance packing the unit, please ask! Any damages in the return that result from improper packing or not securing loose items as when shipped to you will be assessed restocing fees at full retail replacement value and deducted from the credit. For NO reason should warranty seals be broken or tampered with.

Your account will be credited within 5 business days from the time Bemes, Inc receives and inspects your return. If there is a serial number on your sales invoice, it must match the serial number on the return. Equipment with serial numbers not matching the invoice will not be accepted as an authorized return.
Limitations to Money back Guarantee

Effective June 1, 2011 - all equipment that has a hour counter exceeding 12 hours above shipping hours will not be elegible for return nor refund, and custoemr agrees to shipping charges to return merchandise back to customer.

Special ordered items - All special ordered items are not returnable. Special ordered items are those that are not listed on our on-line web site at the time of your purchase.

Shipping costs - Shipping costs (including shipping costs to provide "free shipping" or "shipping included in the purchase price" of the merchandise) to and from your location are non-refundable and are deducted from the credit. For NO reason should warranty seals be broken or tampered with, in case of damage or tampering, no refund will be given and item will be returned to customer at customers cost.

Returns without a return authorization number or without a product warranty/registration card - All returns "without a return authorization number" or "without a product warranty/registration card" may be refused and/or will be subject to a non-refundable restocking fee up to 20% of the purchase price in addition to the non-refundable shipping costs.

Returns after 30 days of delivery receipt - Returns will not be accepted after 30 days of customer delivery receipt. No refund for merchandise that is returned after 30 days of customer's receipt of delivery.

Repair Services - Repairs performed by Bemes, Inc have a 90 day parts (except electrical parts which have manufacturers warranty) and labor warranty limited specifically to parts replaced. The warranty does not cover misuse, abuse, negligence, power surges, "Acts of God", shipping damage, or other items that were not in scope of the repairs invoiced. There are no returns or refunds for repair services. For NO reason should warranty seals be broken or tampered with, in cases of damage or tampering, no refund will be given and item will be returned to customer at customers cost.

Customer Claims - All claims by customer for 'not as described', 'defective merchandise', "not fit for intended use', 'no longer fit for intended use', and 'incorrect merchandise received' must be made in writing within five business days of receipt of merchandise. A lack of a claim for 'not as described', 'defective merchandise', "not fit for intended use', 'no longer fit for intended use', and 'incorrect merchandise received' will suffice as customer's approval that the merchandise is 'as described', is not defective, is fit for intended use' and is the correct merchandise received. Any customer's claim for 'not as described' will only be limited to ad copy (internet pages, print advertisements) and will not include phone nor email conversations or any claims made with or by sales staff.